Refund policy

Every Throne and Tail portrait is made to order from your pet's photo, so we can't accept returns or exchanges for change of mind.

You approve a digital proof before anything prints. Want changes? Reply to the proof email and we'll revise it before printing.

Damaged or misprinted? Contact us within 30 days of delivery with a photo of the problem and we'll send a free replacement or a full refund.

Lost in transit? If your order hasn't arrived 30 days after shipping, contact us and we'll reprint and resend it free.

Approved refunds go back to your original payment method within 5 to 10 business days. To reach us, use the Contact page on our site.